Service / FAQ

A1: We specialize in providing a wide range of high-performance engineering plastic custom parts, including but not limited to: gears, bushings, sliding blocks, seals, insulators, and mechanical structural components. We serve various industries such as machinery, electronics, automotive, and medical, ensuring precise customization based on your drawings and specifications.

A2: Absolutely. Our team of seasoned engineers offers full-process technical support. You can provide samples, hand-drawn sketches, or detailed functional requirements. We will assist with reverse engineering, material selection, and design optimization to quickly transform your concept into a precise, production-ready blueprint.

A3: We offer flexible production services. For complex parts or those requiring new molds, there will be a basic MOQ requirement. However, we are also equipped to support small-batch prototyping or sampling needs. Please discuss the specific quantity with our sales representative, and we will provide the optimal solution based on your project requirements.

A4: Leveraging advanced CNC machining centers and sophisticated injection molding technology, our products can achieve extremely high geometric accuracy and stringent tolerance requirements (specific tolerance standards are determined by the material and component complexity). We strictly adhere to industry standards and customer blueprints during quality control.

A5: We have extensive experience in processing a wide range of materials, including but not limited to: PEEK (Polyether Ether Ketone), PTFE (Polytetrafluoroethylene), PAI (Polyamide-imide), POM (Polyoxymethylene), Nylon (PA), and UHMWPE (Ultra-high Molecular Weight Polyethylene). These materials meet special requirements such as high-temperature resistance, wear resistance, corrosion resistance, and high insulation.

A6: We implement a military-grade quality control system:
1. Raw Material Inspection: Every batch of material undergoes strict inbound inspection and requires certification.
2. In-Process Control: We use automation and real-time monitoring to ensure stable production parameters.
3. Outgoing Inspection: Equipped with professional testing instruments (such as CMMs), we perform comprehensive or sample inspections on critical dimensions, surface quality, and physical properties, and provide inspection reports upon request.

A7: Generally, we provide a preliminary quote within 24-48 hours of receiving complete drawings and requirements. The main influencing factors include:
• Material type and quantity
• Geometric complexity and required precision
• Manufacturing process (Injection molding/CNC/tooling cost)
• Order volume

A8: Lead times vary depending on the order type:
• Sampling/Small Batch: Usually 7-15 working days after drawing and material confirmation.
• Mass Production: After mold completion, typically 20-45 working days, depending on the order volume and production schedule. We provide accurate production schedules to ensure on-time delivery.

A9: We provide comprehensive after-sales support. If products experience any non-human-factor quality issues within the agreed-upon warranty period, we are responsible for repair, replacement, or refund. Our technical team is also readily available to answer any technical questions you may encounter during product use.